Posts in Leadership
Managing Disengaged Employees: When to Coach and When to Let Go

Managing disengaged employees is one of the toughest challenges agency owners face. Should you invest time in trying to re-engage them, or is it better to part ways? This article offers a practical framework to help you understand the root causes of disengagement, provide meaningful support, and make those tough decisions when necessary—all while keeping your team's morale intact.

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LeadershipJeff Meade
Unleash Your Agency's Growth with the Hotshot Rule

In this article, I share a simple exercise called the Hotshot Rule, which can help you gain a fresh perspective on your agency and identify blind spots that may be hindering your growth. By adopting the mindset of a hotshot taking over your job, you can uncover areas that need attention and make strategic changes to drive your agency forward.

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You Lost a Big Client - Now What?

Losing a big client is never fun, but it's an inevitable part of business—just as much as landing a dream account. It's important not to take the loss personally. Sometimes, you might get so focused on your work that you forget to separate what you do from who you are. Often, the decision to part ways is a business move by the client, unrelated to the quality of your work. So, recognize this separation as a business decision, not a referendum on you as a person.

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How to Manage Customer Concentration Risks in Your Agency

While it's tempting to take on any client that comes your way, not all clients are good clients. Some may be too big, demanding too much of your time and resources, while others may be too small, providing insufficient income to justify the effort. In this article, we explore the concept of customer concentration and how to find the right balance in your agency's client portfolio for long-term success and profitability.

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Hire Slow, Fire Fast

“Hire slow, fire fast" is an important philosophy for agencies to follow. By taking the time to find the right candidates who are a good cultural fit—and acting quickly to remove employees who are not a good fit—you can improve retention rates, reduce turnover, and maintain productivity.

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