Posts in Agency metrics
Let's Get Serious About Non-Billable Hours

Discover how to maximize your agency's growth by effectively managing non-billable hours. Learn strategies to reframe non-billable activities into investment opportunities that drive long-term success. This article covers practical steps to categorize your time, manage internal projects, and understand the benefits of prioritizing non-billable hours

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How to Manage Customer Concentration Risks in Your Agency

While it's tempting to take on any client that comes your way, not all clients are good clients. Some may be too big, demanding too much of your time and resources, while others may be too small, providing insufficient income to justify the effort. In this article, we explore the concept of customer concentration and how to find the right balance in your agency's client portfolio for long-term success and profitability.

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Margin vs Markup: What's the Difference?

I often hear the terms “margin” and “markup” being used interchangeably. Although I'm far from one of those folks who silently corrects a person’s grammar in their head, the lack of distinction here is troublesome. There is a financial cost to making this mistake. So, let’s clarify the definition to ensure that your staff isn't costing you money by thinking about these terms in the wrong way.

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Agency metricsJeff Meade
Measure these 5 areas of your business for long-term success

The pandemic put many businesses on the defensive, with company leaders spending most of 2020 focused on protecting critical business functions. Now, it's time to go back on offense. In this article, I map out an offensive strategy for 2021 and beyond, discuss the five "nonnegotiables" you should include in your growth plan, and explain how each nonnegotiable serves the big-picture objectives of your business.

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